Senior Customer Service Representative - Fashion Field

  • Contract type Impiego fisso - Indeterminato
  • Place
    Lugano
  • Reference 206042-9-4
  • Start date Immediata
  • Sector Industria e commercio al dettaglio
  • Publication date 27.11.2019

ManpowerGroup is a world leader in innovative workforce solutions. Every day, we connect more than 600,000 people to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.

Senior Customer Service Representative - Fashion Field

Your assignment

- Manage large amounts of incoming calls and email, resolving customer requests and complaints, and respond in a timely manner via telephone, email, or in writing ;
- Resolve product or service problems by clarifying the customer's complaint/request; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution ;
- Build sustainable relationships of trust through open and interactive communication ;
- Keep records of customer interactions, process customer accounts and file documents ;
- Ensure the placement of orders, recalls, refunds and exchanges ;
- Open and maintain customer accounts by recording account information ;
- Prepare product or service reports by collecting and analyzing customer information ;
- Identify and assess customers' needs to achieve satisfaction ;
- Take payment information and other pertinent information such as addresses and phone numbers ;
- Assisted customer troubleshoot specific financial issues and directing them to the most appropriate people within the organization.

Your profile

- 5/7 years proven customer support experience or as customer service manager in Fashion/ Luxury field;
- Proficient in English, any other languages will be considered a plus;
- Strong phone contact handling skills and active listening ;
- Familiar with CRM systems and practices ;
- Customer orientation and ability to adapt/respond to different types of characters ;
- Excellent communication and presentation skills ;
- Ability to multi-task, prioritize and manage time effectively;
- Strong problem solving and ability to work independently.

Interested?

PLEASE REGISTER YOURSELF AND UPLOAD YOUR CV AT OUR OFFICIAL WEBSITE: WWW.MANPOWER.CH, IN ORDER TO PROCESS YOUR APPLICATION.

A proposito Manpower
Manpower Svizzera vanta un’esperienza di oltre 55 anni nell’ambito del reclutamento, della selezione e del collocamento di personale fisso e temporaneo nonché delle soluzioni HR. Con 50 agenzie presenti in tutte le regioni linguistiche, 20 000 collaboratori temporanei, 1500 collocamenti fissi e oltre 5000 clienti – tra cui piccole, medie e grandi imprese – operanti in tutti i settori di attività, Manpower è uno dei leader del settore in Svizzera.
 
Le nostre 3 promesse
“Quel che facciamo è la nostra passione, è proprio questo che ci motiva a trovare le migliori possibilità di collocamento per te.”
“Apprezziamo i nostri collaboratori, persone come te. Per questo la nostra relazione si basa sulla fiducia reciproca.”
“Ci prendiamo le nostre responsabilità offrendoti sicurezza e prospettive interessanti.”
 
 

 

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T: +41 58 307 34 50



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