ManpowerGroup is a world leader in innovative workforce solutions. Every day, we connect more than 600,000 people to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.
For our estimated client, we are looking for an experienced Customer Service Officer, fluent in German, English and Italian, with great experience in import-export.
Industrial Customer Care - DE/EN
* Organize and follow-up shipments and customer requirements in regular cooperation with the Sales team and within our factories
* Open and maintain customer accounts by recording account information
* Contribute to team effort by accomplishing related results as needed
* Identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships of trust through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Go the extra mile to engage customers
* Resolve customer complaints via phone, email, mail or social media
* Assist with placement of orders, refunds, or exchanges
* Advise on company information
* Place or cancel orders
* Answer questions about warranties or terms of sale
* Act as the company gatekeeper
* Work with customer care team to ensure proper customer service is being delivered
* Support the process of product requirement forecast and planning
* Commercial high school degree
* English and German are a must (C1 level).
* 5-10 years experience in similar position
* Prior experience with global companies working across cultures and time zones
* Experience in industrial/production companies is considered a must
* Precise execution and able to independently execute and follow-up all activities
* Excellent communication skills in several languages
* Self-motivated, confident and team work oriented
* Other EU-language are considered a strong plus
PLEASE REGISTER YOURSELF AND UPLOAD YOUR CV AT OUR OFFICIAL WEBSITE: WWW.MANPOWER.CH, IN ORDER TO PROCESS YOUR APPLICATION.