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Consumer Experience Lead
As Consumer Experience Lead, you will be fully dedicated to supporting the whole Swiss Commercial organization representing the Consumer perspective in each project, and supporting decisions with consumer data and insights. Being part of a Project-Based-Organization (PBO), you will be working in cross-functional teams (comms, digital, consumer programs, Marketing, Communication, CRM, legal, market research, amongst others) actively contributing with your consumer knowledge and managing daily tasks leveraging upon your project management skills to reach the organization business objectives.
- University degree in Marketing, Economics, Management or relevant area
- English required, French and/or German are a plus
- Passion for consumer insights and user research, both qualitative and quantitative
- Experience in relationship management (vendors, agencies, etc.), ideally in a customer care, marketing or project management discipline
- Project Management: Able to deliver comprehensive and effective from end to end and effectively identify the key points, dependencies, risks, and business impact assessments
- Communication: ability to engage with different project stakeholders, ensuring inclusion and effective communication
- Critical thinking: ongoing critical review of conceptual and functional outputs with the ability to formulate proposals for revision
- Drive for results, ability to work in a fast-paced environment with strong problem-solving skills
- Time management & prioritization, able to plan and delegate effectively in order to assure quality and timely delivery of expected outputs
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