Administrative support for care services
As the central link in the health system, a medical secretary is the vital go-between for doctors, care staff and patients. Their activities centre on listening and building good relationships. The main tasks of a medical secretary include taking phone calls, welcoming and providing information to patients, planning meetings and managing all the administrative aspects of the medical files.
Well organised and highly disciplined, medical secretaries ensure that files are tracked and archived, be they patient charts, analysis reports, bills or letters of correspondence with medical insurance providers. Their mastery of medical vocabulary and their impeccable spelling and grammar mean that they can precisely transcribe medical reports which are often recorded on a Dictaphone. Medical secretaries are confident users of the IT and office tools and medical software that they employ on a daily basis. They always have an overview of the administrative process relating to the treatment of a patient, and are able to anticipate needs and provide help where required.
Medical secretaries are responsible for punctual organisation of and participation in meetings, for which they also keep minutes. They are often required to manage stock levels and orders of equipment for the practitioners they work with. Finally, depending on the size of their workplace, medical secretaries may be required to prepare treatment rooms and to disinfect and organise medical devices.
Depending on the treatment outlook of their patients, they may offer reassurance or help them deal with difficult situations. Strong interpersonal skills are therefore essential. As with all members of the medical and paramedical profession, medical secretaries are bound by professional secrecy and must be discreet and respectful.
Medical secretaries may work in hospitals, clinics, private medical practices of general practitioners or specialists, medical analysis laboratories, treatment or radiology centres, or in patients' homes or care homes. Their working hours are generally regular.
Skills required: interpersonal skills – good at listening – empathetic – well organised – versatility – responsiveness – flexibility – precision – discretion – good awareness of the need for confidentiality