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Search results (4 jobs found)

 
Position
Place
Sector
Contract
Published
Total views
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Chur
Marketing & Trade
Temporary Assignment bis auf weiteres
20.04.2018
129
NYON
Marketing & Trade
Permanent Position CDD FIN 2018
19.04.2018
1112
Chur
Marketing & Trade
Temporary Assignment Unbefristet
17.04.2018
302
Raum Luzern
Marketing & Trade
Permanent Position bis auf weiteres
16.04.2018
247

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The voice of the company

The initial contact for customers on the telephone, call centre agents (operators) offer advice while striving to ensure customer loyalty and create a positive image of the company. These agents answer queries about order tracking, complaints or any other request for information. The centre agent may also cold-call existing and potential customers to sell the company's services or products. Although most agents talk to their customers by telephone, they are increasingly communicating with them via tablets or PC using online chats. This task calls for excellent spelling.

Call centre agents are often employed by commercial businesses, for example, mobile phone operators or credit agencies.

Skills required: a talent for sales – patience – politeness – responsiveness – an ability to cope with stress

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