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Call centre agent

 

The voice of the company

The initial contact for customers on the telephone, call centre agents (operators) offer advice while striving to ensure customer loyalty and create a positive image of the company. These agents answer queries about order tracking, complaints or any other request for information. The centre agent may also cold-call existing and potential customers to sell the company's services or products. Although most agents talk to their customers by telephone, they are increasingly communicating with them via tablets or PC using online chats. This task calls for excellent spelling.

Call centre agents are often employed by commercial businesses, for example, mobile phone operators or credit agencies.

Skills required: a talent for sales – patience – politeness – responsiveness – an ability to cope with stress


Search results (7 jobs found)

 
Position
Place
Sector
Contract
Published
Total views
Actions
Lugano
Marketing & Trade
Temporary Assignment Temporanea (ca 4 mesi)
21.11.2017
283
Chur
Marketing & Trade
Temporary Assignment 31.12.2018
17.11.2017
251
Chur
Marketing & Trade
Temporary Assignment 31.12.2018
17.11.2017
150
Bern
Marketing & Trade
Internal Position unbefristet
16.11.2017
593
Basel
Marketing & Trade
Temporary Assignment
14.11.2017
322
St.Gallen
Marketing & Trade
Permanent and Temporary Temporär- und Festanstellung
07.11.2017
539
Buchs SG
Marketing & Trade
Permanent and Temporary bis auf weiteres
07.11.2017
522

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