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Call centre agent

 

The voice of the company

The initial contact for customers on the telephone, call centre agents (operators) offer advice while striving to ensure customer loyalty and create a positive image of the company. These agents answer queries about order tracking, complaints or any other request for information. The centre agent may also cold-call existing and potential customers to sell the company's services or products. Although most agents talk to their customers by telephone, they are increasingly communicating with them via tablets or PC using online chats. This task calls for excellent spelling.

Call centre agents are often employed by commercial businesses, for example, mobile phone operators or credit agencies.

Skills required: a talent for sales – patience – politeness – responsiveness – an ability to cope with stress


Search results (8 jobs found)

 
Position
Place
Sector
Contract
Published
Total views
Actions
Olten
Marketing & Trade
Permanent and Temporary Festanstellung
16.02.2018
173
Lugano
Marketing & Trade
Permanent Position indéterminé
15.02.2018
363
Umgebung Bern
Marketing & Trade
Temporary Assignment befristet für 1 Jahr oder länger
14.02.2018
247
Zürich
Marketing & Trade
Permanent Position Unbefristet
13.02.2018
289
Basel
Marketing & Trade
Temporary Assignment
09.02.2018
586
Lugano
Marketing & Trade
Permanent Position Indeterminato
09.02.2018
1049
Zürich
Marketing & Trade
Permanent Position
19.12.2017
2141
Zürich
Marketing & Trade
Temporary Assignment
18.12.2017
2526

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