Technical Engineer

  • Contract type Temporary Assignment - 12 months after start
  • Place
    Rotkreuz
  • Reference engineer-6155-551445
  • Assignment start date asap • Latest start date: 01.09.2022
  • Sector Chemistry & Life Sciences
  • Publication date 24.06.2022
  • Apply

Mandated by one of our clients, we are looking for a:

Technical Engineer

Your assignment

- Full accountability for the timely management and resolution of individual customer complaints
- Applies troubleshooting & problem solving methodology and draws conclusions on individual cases.
- Performs investigations of returned customer products.
- Collaborates with interfaces such as Customer Support Centers, Affiliates, Production, Research & Development, Product Management.
- Assumes responsibility for providing information from cases in order to update product documentation.
- Represents and communicates results of individual cases in interfacing meetings.
- Contributes to the lab organization, maintenance, and planning.

Your profile



- Degree in a life science or engineering related discipline e.g. process engineering, chemistry, biochemistry 
- Work experience in the area of medical technology, medical devices 
- First experience in technical support, product development or testing, a technical orientation and the ability to learn new & complex systems and technologies (hardware, software & application) 
- First experience in software or hardware development/support 
- First experience within technical customer support, in case handling (complaints) with translating technical problems to customer language 
- Knowledge of the diagnostic market is desired
- Knowledge of varied regulatory requirements and quality practices, especially in the area of complaint management (e.g., 21 CFR 820.198, ISO 10002, ISO 9001, ISO 13485)
- Very good English skills (min. C1) and good German (min. B2) skills are required




- • Degree in a life science or engineering related discipline e.g. process engineering, chemistry, biochemistry (****)
- Work experience in the area of medical technology, medical devices 
- First experience in technical support, product development or testing, a technical orientation and the ability to learn new & complex systems and technologies (hardware, software & application)
- First experience in software or hardware development/support 
- First experience within technical customer support, in case handling (complaints) with translating technical problems to customer language 
- Knowledge of the diagnostic market is desired
- Knowledge of varied regulatory requirements and quality practices, especially in the area of complaint management (e.g., 21 CFR 820.198, ISO 10002, ISO 9001, ISO 13485)
- Very good English skills (min. C1) and good German (min. B2) skills are required


Nice to Haves: - Sense of responsiveness; combining customer focus and service orientation with regulatory compliance
- Genuine enthusiasm and commitment to problem solving and able to communicate ideas easily to varied audiences.
- Accurate working style, the ability to organize, prioritize, delegate effectively, and to handle multiple tasks in parallel in close collaboration with the other team members.

Interested?

We look forward to receiving your application via the online application form.

About Manpower
Manpower Switzerland offers its customers more than 55 years of experience in the recruitment, selection and placement of permanent and temporary staff, as well as in HR solutions. Its network of 50 branches active in all linguistic regions, 20,000 temporary staff, 1,500 permanent placements and over 5,000 clients – including small, medium and large companies – in all sectors of industry make Manpower one of Switzerland’s leading providers of workforce management solutions.
 
Our 3 promises
“We are passionate about what we do. This passion is a motivating and driving force, ensuring excellent placement opportunities for you.”
“We care about the people we work with. Including you. That’s why our collaborations are based on trust.”
“We take on our responsibilities. For you, that means security and exciting prospects.”
 
 

I'd like to apply

Your Manpower consultant
Luciana Sardo

Recruitment Center Zürich
Schaffhauserstrasse 343
Zurich

T: +41 58 307 29 60



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