Store Manager

  • Contract type Temporary Assignment - Indéterminée
  • Place
  • Reference 208045-60-1
  • Assignment start date asap
  • Sector Marketing & Trade
  • Publication date 08.10.2021
  • Apply

Do you want to join an International Company? Do you speak fluent English? Do you love challenges? Join Philip Morris through Manpower!

Store Manager

Your assignment

- Deliver end-to-end exceptional and unique consumer experience.
- Welcome consumers in-store, understand their needs, offer guidance and assist with discovery of IQOS
- Educate adult smokers about IQOS and conduct a guided trial of IQOS products
- Perform seamless purchase transactions, assisting with customization & after-sales services
- Provide exceptional customer service experience by executing product diagnosis, returns and replacements in line with IQOS consumer-centric principles
- Execute retail store operations adhering to IQOS Direct Retail Store Operations Guidebook, including, but not limited to: inventory management, store readiness and store presentation standards
- Ensure delivery of set KPI targets (e.g. consumer satisfaction score), focusing primarily on conversion of adult smokers
- Adhere to IQOS Good Conversion Practices and Global Talking Points

Your profile

- Junior profile with warm character and enthusiastic personality
- Ideally between 2 and 3 years of experience in hospitality or of relevant consumer-facing experience (service-led, customer care or retail experience)
- Knowledge of retail or business systems (e.g. POS, MS Office etc.)
- English and French fluency or proficiency
- Experience across multiple skillsets including sales, customer service etc.
- Excellent interpersonal and communication skills


Are you the perfect candidate? Create your MyManpower account and apply for this position! We will take care of it and answer you soon!

About Manpower
Manpower Switzerland offers its customers more than 55 years of experience in the recruitment, selection and placement of permanent and temporary staff, as well as in HR solutions. Its network of 50 branches active in all linguistic regions, 20,000 temporary staff, 1,500 permanent placements and over 5,000 clients – including small, medium and large companies – in all sectors of industry make Manpower one of Switzerland’s leading providers of workforce management solutions.
Our 3 promises
“We are passionate about what we do. This passion is a motivating and driving force, ensuring excellent placement opportunities for you.”
“We care about the people we work with. Including you. That’s why our collaborations are based on trust.”
“We take on our responsibilities. For you, that means security and exciting prospects.”

I'd like to apply

Your Manpower consultant
Claudia Semeria

PM Lausanne
1, rue Mauborget
1003 Lausanne

T: +41 58 307 23 63

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