Senior Customer Service Representative - Fashion Field

  • Contract type Permanent Position - Indeterminato
  • Place
  • Reference 206042-9-4
  • Start date Immediata
  • Sector Manufacturing & Distribution
  • Publication date 27.11.2019

ManpowerGroup is a world leader in innovative workforce solutions. Every day, we connect more than 600,000 people to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.

Senior Customer Service Representative - Fashion Field

Your assignment

- Manage large amounts of incoming calls and email, resolving customer requests and complaints, and respond in a timely manner via telephone, email, or in writing ;
- Resolve product or service problems by clarifying the customer's complaint/request; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution ;
- Build sustainable relationships of trust through open and interactive communication ;
- Keep records of customer interactions, process customer accounts and file documents ;
- Ensure the placement of orders, recalls, refunds and exchanges ;
- Open and maintain customer accounts by recording account information ;
- Prepare product or service reports by collecting and analyzing customer information ;
- Identify and assess customers' needs to achieve satisfaction ;
- Take payment information and other pertinent information such as addresses and phone numbers ;
- Assisted customer troubleshoot specific financial issues and directing them to the most appropriate people within the organization.

Your profile

- 5/7 years proven customer support experience or as customer service manager in Fashion/ Luxury field;
- Proficient in English, any other languages will be considered a plus;
- Strong phone contact handling skills and active listening ;
- Familiar with CRM systems and practices ;
- Customer orientation and ability to adapt/respond to different types of characters ;
- Excellent communication and presentation skills ;
- Ability to multi-task, prioritize and manage time effectively;
- Strong problem solving and ability to work independently.



About Manpower
Manpower Switzerland offers its customers more than 55 years of experience in the recruitment, selection and placement of permanent and temporary staff, as well as in HR solutions. Its network of 50 branches active in all linguistic regions, 20,000 temporary staff, 1,500 permanent placements and over 5,000 clients – including small, medium and large companies – in all sectors of industry make Manpower one of Switzerland’s leading providers of workforce management solutions.
Our 3 promises
“We are passionate about what we do. This passion is a motivating and driving force, ensuring excellent placement opportunities for you.”
“We care about the people we work with. Including you. That’s why our collaborations are based on trust.”
“We take on our responsibilities. For you, that means security and exciting prospects.”


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