Industrial Customer Care Leader- DE/EN

  • Contract type Temporary Assignment - Indeterminato
  • Place
  • Reference 168986-21-7
  • Assignment start date 04.2021
  • Sector Manufacturing & Distribution
  • Publication date 03.05.2021
  • Apply

ManpowerGroup is a world leader in innovative workforce solutions. Every day, we connect more than 600,000 people to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.

For our estimated client, we are looking for an experienced Customer Service Officer, fluent in German, English and Italian, with great experience in import-export.

Industrial Customer Care Leader- DE/EN

Your assignment

* Optimize processes and organization within TID Customer Care team
* Coordinate & follow-up on TID Customer Care projects
* Organize and follow-up shipments and customer requirements in regular cooperation with the Sales team and within our factories
* Open and maintain customer accounts by recording account information
* Contribute to team effort by accomplishing related results as needed
* Identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships of trust through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Go the extra mile to engage customers
* Resolve customer complaints via phone, email, mail or social media
* Assist with placement of orders, refunds, or exchanges
* Advise on company information
* Place or cancel orders
* Answer questions about warranties or terms of sale
* Act as the company gatekeeper
* Work with customer care team to ensure proper customer service is being delivered
* Support the process of product requirement forecast and planning

Your profile

* Commercial high school degree
* English, Italian and German are a must (C1 level)
* 7-10 years experience in an industrial customer care position
* 3-7 year as a manager
* Prior experience with global companies working across cultures and time zones
* Precise execution and able to independently execute and follow-up all activities
* Excellent communication skills in several languages
* Self-motivated, confident and team work oriented
* Other EU-language are considered a strong plus
* Organisation skills
* Ability to take over responsibilities
* Assertiveness
* Persistency in following-up a target/project
* Team leading ability



About Manpower
Manpower Switzerland offers its customers more than 55 years of experience in the recruitment, selection and placement of permanent and temporary staff, as well as in HR solutions. Its network of 50 branches active in all linguistic regions, 20,000 temporary staff, 1,500 permanent placements and over 5,000 clients – including small, medium and large companies – in all sectors of industry make Manpower one of Switzerland’s leading providers of workforce management solutions.
Our 3 promises
“We are passionate about what we do. This passion is a motivating and driving force, ensuring excellent placement opportunities for you.”
“We care about the people we work with. Including you. That’s why our collaborations are based on trust.”
“We take on our responsibilities. For you, that means security and exciting prospects.”

I'd like to apply

Your Manpower consultant
Giuditta Gaetani

Lugano - Ticino Region
Via Pretorio 11
6900 Lugano

T: +41 58 307 34 50

Speculative application

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