Deputy of Head of HR Operational Services

  • Type de contrat Permanent Position - Permanent
  • Lieu
  • Référence 204589-7-2
  • Date d'entrée Immediate
  • Secteur Banking & Insurance
  • Date de publication 17.09.2019

ManpowerGroup is a world leader in innovative workforce solutions. Every day, we connect more than 600,000 people to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.
For our estimate client, we are looking for the following profile:

Deputy of Head of HR Operational Services

Votre mission

General Description:
- Ensure HR policies are fully compliant and update respecting laws and regulations;
- Provide specialist support in the areas of labor law and taxation;
- Collaborate in the definition and elaboration of regulations and procedures;
- Ensure the correct application of provisions in the area of wage payments, including the EIP administration, budgeting and forecasting;
- Ensure a consistent flow of administrative information's necessary for HR Management;
- Interact with HR Business Partners (HRBPs), Line Managers and employees on HR Processes;(selection, assistance, development, remuneration and exit processes);
- Inform and advise HRBPs, Line Managers and employees on specific HR topic;
- Point of contact for questions not available on HR Self Service;
- Coordinate with other HR Competence Centers and Outsourced Services.

Main Responsibilities:
- Ensure proper assistance to HRBP on employees life cycle management;
- Manage the flow of relevant HR information to the different stakeholders;
- Develop, update and advice on HR processes and rules;
- Develop and ensure the high quality of execution of administrative processes related to personnel management: entry, exit, transfers, salary adjustments, unpaid leave, etc.);
- Develop and produce HR literature such as templates for all the main topics;
- Develop and implement a new modality to prepare work certificates;
- Guarantee replacement of the team colleagues in case of absence;
- Collaborate closely with colleagues in the development and implementation of HR projects.

Votre profil

- Commercial diploma or banking apprenticeship;
- Diploma Specialista in Risorse Umane or many years of experience in a similar position;
- Knowledge of and experience in managing the main HR processes;
- Strong project management, organisational and time management skills;
- Entrepreneurial attitude, strong focus on developing and delivering solutions in an high work peaks context
- Strong people and leadership skills, the ability to set and prioritise objectives and tasks;
- Teamplayer and flexible;
- Ability to manage multiple tasks simultaneously and high peaks of work;
- Accurate and detail oriented;
- Fluent in Italian and English, written and spoken. German and French are a plus.

Vous reconnaissez-vous ?


About Manpower
Manpower Switzerland offers its customers more than 55 years of experience in the recruitment, selection and placement of permanent and temporary staff, as well as in HR solutions. Its network of 50 branches active in all linguistic regions, 20,000 temporary staff, 1,500 permanent placements and over 5,000 clients – including small, medium and large companies – in all sectors of industry make Manpower one of Switzerland’s leading providers of workforce management solutions.
Our 3 promises
“We are passionate about what we do. This passion is a motivating and driving force, ensuring excellent placement opportunities for you.”
“We care about the people we work with. Including you. That’s why our collaborations are based on trust.”
“We take on our responsibilities. For you, that means security and exciting prospects.”


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Your Manpower consultant
Laura Tavecchio

Lugano - Ticino Region
Via Pretorio 11
6900 Lugano

T: +41 58 307 34 50

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