Assistant Store Manager

  • Contract type Temporary Assignment - 1 year
  • Place
    Zurich
  • Reference 208342-81-2
  • Assignment start date ASAP
  • Sector Marketing & Trade
  • Publication date 10.01.2022
  • Apply

Do you want to join an International Company? Do you speak fluent English? Do you love challenges? Join Philip Morris through Manpower!

Assistant Store Manager

Your assignment

Assisting store manager to ensure boutique profitability through meeting or exceeding sales targets and focusing on key business strategies. The main accountabilities include providing support to store manager in all daily operations within the assigned boutique; elevate customer experience and lead by example on the shopping floor in addition to staff assessment, training and motivation.

KEY RESPONSABILITIES:
- Coordinate daily customer service operations by ensuring the workplace is operating at its best capabilities
- Understand & analyze boutique performance data to maximize sales and business goals
- Participate in action plans to reach qualitative and quantitative objectives, improve results and recommend business solutions.

Team leadership:
- Maintain service quality by supporting the development of a best-in-class client focused teams through effective training, coaching and motivational activities; ensuring Brand and product knowledge is transferred into sales skills.
- Identify and retain top talent by assessing team capabilities & collaborate in creating development plans.
- Support the development of a high-performance culture in boutique by providing training sessions, reviewing staff results, capabilities, behavior and learning needs as well as identifying and managing poor job performances.
- Collaborate in the recruitment, onboarding and development of the boutique team.
- Ensure the boutique team adheres to all HR policies and procedures

Customer experience:
- Deliver outstanding IQOS experience by always providing the highest level of in-store premium customer service and leading by example
- Identify and support the activation of new client sources, drive customers lifetime loyalty and manage customer expectations while consistently delivering memorable moments
- Actively monitor customer satisfaction and purchasing behavior pattern indicating areas of improvement to service and product offer
- Assist the execution of events in partnership with Store Manager and Activation Lead

Operational and VM excellence:
- Create an appealing and safe environment to customers by ensuring visual merchandising standards, housekeeping and H&S guidelines are maintained at all times
- Effectively manage stock to minimize loss by ensuring all loss prevention rules are followed
- Identify merchandising needs to drive growth through product assortment and VM presentation

Your profile

QUALIFICATIONS and COMPETENCIES:
- University degree in business, retail management or related field required.
- Three to five years of experience in retail environment with a minimum 12 month experience as Assistant Store Manager or a similar position.
- Full understanding of premium retail, including customer service, team management, KPIs, visual merchandising and store operations.
- Proven track record in business development, sales generation and achievement of sales targets.
- Dynamic team player with strong management and motivation skills contributing to team?s professional growth incl. coaching, onboarding and self-assessment with aim to deliver high standards of performance.
- Strong networker with ability to build relationships locally and regionally
- Superior interpersonal and communication skills: both verbal and written
- Results driven, excellent time management and problem-solving skills as well as the ability to use good judgement.
- Flexibility to work non-traditional business hours incl. evening, weekends and holidays.
- Proficiency in MS Office and client tracking systems.
- Possesses a valid work permit to work in Switzerland.
- Fluent in English in addition to a local language.

Interested?

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About Manpower
Manpower Switzerland offers its customers more than 55 years of experience in the recruitment, selection and placement of permanent and temporary staff, as well as in HR solutions. Its network of 50 branches active in all linguistic regions, 20,000 temporary staff, 1,500 permanent placements and over 5,000 clients – including small, medium and large companies – in all sectors of industry make Manpower one of Switzerland’s leading providers of workforce management solutions.
 
Our 3 promises
“We are passionate about what we do. This passion is a motivating and driving force, ensuring excellent placement opportunities for you.”
“We care about the people we work with. Including you. That’s why our collaborations are based on trust.”
“We take on our responsibilities. For you, that means security and exciting prospects.”
 
 

I'd like to apply

Your Manpower consultant
Ella-Marie Jones

PM Lausanne
1, rue Mauborget
1003 Lausanne

T: +41 58 307 23 63



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